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How to Tell if Your IT Company is Working
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How Do You Know If Your IT Company is Really Working?

Signs that Your IT Company or MSP Might Not Be Doing Their Job

Making sure that your IT company is delivering top-notch IT services can be challenging, especially if you’re not well-versed in the technicalities of information technology. In fact, more than half of business leaders admit they don’t know if their security tools are working as expected. 

Unfortunately, many businesses find themselves in a situation where they have an IT department or have hired a Managed IT Service Provider (MSP), but they still have doubts about whether they’re getting the level of service they need. In most cases, this uncertainty stems from a lack of knowledge about what to look for and how to measure IT success. 

This article from FullScope IT explores how to recognize if your IT company is truly working for you, highlighting common mistakes made by IT providers, and discussing how a holistic approach can make a significant difference in your company’s IT health. 

Not Knowing What You Don’t Know

One of the biggest challenges in managing your IT needs is “not knowing what you don’t know.” This phrase perfectly captures the dilemma many businesses face: they lack the technical expertise to evaluate whether their IT services are effective. Without this knowledge, it’s easy to assume everything is running smoothly when, in reality, there could be underlying issues that aren’t immediately apparent. 

For example, consider a business using outdated backup methods like a USB stick to store critical data, thinking its a reliable solution. However, this method is not only outdated but highly risky. Modern IT practices have moved towards automated, off-site backups that provide much greater security and reliability. The business, however, unaware of these advancements, continues to use an inadequate solution, putting their data at significant risk. 

This scenario—and many others—illustrates a common problem: businesses often do not realize the risks they are taking because they are not informed about current best practices. This lack of awareness can lead to severe consequences, such as data loss, security breaches, and operational downtime. 

The root of this issue is trust. Businesses hire IT companies to manage their technology because they don’t have the in-house expertise to do it themselves. They trust that their IT partner is following industry standards and implementing the best possible solutions. However, without the knowledge to verify these practices, businesses are essentially in the dark about the true state of their IT infrastructure. 

Therefore, bridging this knowledge gap is important. One way to do this is by partnering with an IT company or MSP that emphasizes transparency and education. A provider that takes the time to explain their processes, demonstrate their value, and keep the client informed can help mitigate the risks associated with “not knowing what you don’t know.” This proactive approach ensures that businesses are not only aware of their IT environment but also confident that their IT company is genuinely working in their best interest. 

Common Mistakes IT Companies Make

Even when businesses place their trust in IT companies, not all providers deliver the quality of service needed to keep operations running smoothly. Several common mistakes can indicate that an IT company is falling short. Understanding these pitfalls can help you identify if your current IT service provider is doing a good job or if it might be time to seek a better partner. 

Inadequate Backup Solutions

One of the most important and overlooked aspects of IT management is ensuring robust backup solutions. Unfortunately, many IT companies still rely on outdated methods. Modern best practices typically involve automated, off-site backups that provide greater security and reliability. Without these, your data is at risk, and recovery from any disaster could be severely compromised. 

Poor Network Security

Network security is another area where IT companies often fall short. A properly configured firewall is essential for protecting your business from cyber threats. However, some providers use outdated equipment or fail to configure it correctly. This can leave your network vulnerable to attacks. For instance, a company might discover that their firewall rules allow unrestricted access from the outside world, posing a significant security risk. Such oversights can lead to data breaches and other serious issues. 

Licensing Issues

Properly managing software licenses is critical, but it’s a task many IT providers mishandle. In some cases, IT companies might tie all office licenses to a single shared account, like a Gmail address, instead of individual, secure accounts. This not only violates licensing agreements but also creates a security vulnerability. If the shared account is compromised, all associated licenses and data could be at risk. 

Frequent IT Issues

One of the most telling signs of inadequate IT services is the frequency of IT issues. If you find yourself constantly calling your IT company to fix problems, it’s a red flag. A competent IT provider should implement solutions that minimize disruptions and prevent issues before they occur. Constantly having to address problems indicates that your IT infrastructure is not being managed effectively, and your provider is likely reacting to issues rather than proactively maintaining your systems. 

Red Flags for Poor IT Service

Identifying whether your IT company is delivering quality service can be challenging, but certain red flags can help you recognize potential issues. Here are some signs that might indicate your IT provider is not doing a good job:

Slow Resolution Times

Timely resolution of IT issues is crucial for maintaining productivity. If your IT company takes too long to resolve problems, it can lead to prolonged downtime and frustration. Effective IT providers prioritize quick response time and efficient solutions to minimize the impact on your business operations. Consistently slow resolution times indicate a lack or resources, or low maturity within the IT company. 

High Number of Support Tickets

While some IT issues are inevitable, a high volume of support tickets can signal underlying problems with your IT systems. If you find yourself regularly opening tickets for recurring issues, it suggests that your IT provider is not addressing the root cause of these problems. A competent IT company should be able to identify and fix the underlying issues to prevent them from recurring. 

Inconsistent Communication

Effective communication is key to a successful IT partnership. If your IT provider is difficult to reach, does not keep you informed about ongoing issues, or fails to provide regular updates on the status of your IT environment, this is cause for concern. Consistent and transparent communication is critical for building trust and ensuring your IT needs are met. 

Outdated Technology

Technology evolves rapidly, and staying current is important for maintaining a secure and efficient IT environment. If your IT provider is not recommending or implementing the latest technology and best practices, your systems may become outdated and vulnerable. A proactive IT company will keep you informed about new technologies and help you stay ahead of potential risks. 

A Holistic Approach to IT Services with FullScope IT

When it comes to managing your IT needs, a holistic approach can make all the difference. For example, a managed IT services provider like FullScope IT can make sure that every aspect of your IT infrastructure is covered. Here’s how we deliver exceptional services and address the issues commonly overlooked by other IT providers:

Step 1: Thorough Onboarding Process

We begin with a detailed onboarding process that sets the stage for a successful partnership. This starts with a meeting to set clear expectations where we’ll introduce our team members working on the account and outline what the client can expect during the onboarding phase. This transparency helps us establish trust with our clients from the outset. 

We see our relationship with clients as a partnership rather than a mere service provider-client interaction. This partnership mindset involves mutual respect, collaboration, and a shared goal of achieving the best outcomes. By fostering this collaborative relationship at the start, we ensure that both parties can work together effectively. 

Step 2: Comprehensive Initial Audit

An important part of our approach is the initial audit of a client’s existing IT infrastructure. This deep dive involves a thorough assessment of current systems, from network equipment and backup solutions to software licenses and security configurations. This helps us identify any gaps or issues that need immediate attention. 

Step 3: Proactively Implementing Best Practices

Once the audit is complete, we begin implementing best practices and industry standards. We don’t just fix what’s broken; we ensure that all systems are optimized for peak performance and security. This proactive approach means that any potential issues are addressed before they become problems. 

Step 4: Regular Communication and Updates

We understand the importance of communication, which is why we maintain regular contact with our clients through weekly meetings during the initial eight weeks of onboarding. These meetings provide progress updates, address any concerns, and ensure the client is fully informed about the changes being made. This ongoing dialogue helps to build a strong, transparent relationship. 

Step 5: Expert Team and Resources

Unlike smaller IT companies that may rely on a few generalists, we have a team of experts across various IT disciplines. That means our clients benefit from specialized knowledge and skills, whether it’s network security, data management, or software integration. This depth of expertise ensures that all aspects of a client’s IT needs are handled competently. 

Step 6: Long-term Support and Continuous Improvement

Our commitment doesn’t end after the onboarding process. We provide ongoing support and continuously monitor our clients’ IT environments. This long-term approach means that we can adapt and respond to new challenges as they arise, ensuring our clients’ IT systems stay up-to-date and secure. Regular check-ins and updates are part of our service offering, helping clients stay informed and confident in their IT infrastructure. 

Ready to get started with a new managed IT services provider? Contact us today to learn more.

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