Blog – Looking for an MSP in New York?

What to Look for in a Managed IT Services Provider

When you are evaluating which provider to choose, there are four things you should look for. Good IT service providers will be committed to helping the businesses they partner with to grow and succeed, and the following qualities show their level of commitment is high.

Support

The level of support provided is something that should be on top of your list of considerations.

When you are looking to hire a New York IT services provider, you want to ensure they have a history of responding quickly, and that they are on call 24/7/365. You don’t want to be stuck with a provider that leaves you waiting when there is an emergency.

Additionally, make sure the services provided are not just reactive or what is know as the “break it, fix it” model. A good IT service provider will also offer proactive support to catch problems before they cause a business disruption.

Finally, you want a provider that offers both remote and on-site support. Not everything can be fixed remotely.

Expertise

When you are reviewing the expertise of your New York IT services provider, you obviously want to find a company with a high level of expertise. However, you also want to ensure that they have experience with businesses in your industry, as some businesses have unique IT needs that not every provider will be able to help with.

You also want to make sure the provider you choose is always up-to-date with the latest technologies. The company should be committed to helping employees stay on top of all the latest trends.

Finally, make sure the provider you choose has invested in top of the line security infrastructure, and that they are experts in setting up and using that infrastructure to help protect businesses like yours.

Professionalism

A high-quality New York IT services provider will always offer the following to every business they work with.

A variety of services and solutions

An SLA (Service-Level Agreement)

A fixed monthly fee that is budgetable

Business continuity and disaster recovery plans

If the provider you are considering doesn’t offer these, you may want to look more closely, or consider someone else entirely.

Longevity

Finally, if you want to have a successful relationship with your IT service provider, you want to find a company that has a history of successful relationships. Look into companies they currently work with and make sure those companies are happy with the services they have received. A provider that has long-lasting relationships with several businesses is a good sign that they are committed to the companies they work with.