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Senior Project Engineer (Level 3)

Posted 01/26/2024

Job Description

FullScope IT, an IT support and consulting leader for over 20 years, is seeking a highly skilled and experienced Senior Project Engineer to join our Service and Support team. 

This role is ideal for someone who combines strong technical expertise with extensive practical experience, ideally backed by at least five years of intensive, hands-on work in network engineering. The ideal candidate should possess a deep understanding and proficiency in various technologies. This includes, but is not limited to, Microsoft Server, Exchange, SQL, IIS, and Cisco Internetworking. Additionally, experience with VPNs, firewalls, backups, and Linux and UNIX systems. The more adept the engineer is in these areas, the greater their contribution and impact will be in our dynamic environment.

Beyond technical skills, we place a high premium on communication and management capabilities. The Senior Project Engineer should be an effective communicator, capable of guiding clients through challenging situations with clarity and confidence. This role involves regular interactions with clients, where conducting detailed pre-project briefings and maintaining ongoing, clear communication is crucial. Promptness in communication is key, especially when it comes to updating clients on project timelines and expected time of arrival (ETAs) for services.

The pace and demands of this position are often more intense than typical in-house roles. It requires the ability to execute projects successfully and the skill to manage and solve complex problems in IT environments enriched with a diverse array of technologies. A promising candidate will be able to demonstrate a high degree of success in integrating these systems and troubleshooting any issues that arise.

Job Type: Full-time

Department: Service and Support

Reports To: Service Manager

Job Position Responsibilities:

  • Board Management – Projects / Implementation (MS/PS)
  • Escalation Tickets
  • On-boarding
    • Lead the planning and implementation of onboarding project.
    • Manage project budget and work with Service Manager for resource allocation.
    • Constantly monitor and report on the progress of the project to Service Manager.
  • Server Operating Systems
    • Installation, configuration, and troubleshooting.
    • Configure file, print, and remote access services.
    • Basic administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup.
  • Enterprise E-mail
    • Required: Exchange Server.
    • Installation, configuration, and troubleshooting of clients, including remote clients.
    • Extreme administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases, replication, and Clustering.
  • Workstation
  • Required: Windows 
    • Troubleshooting and configuration.
    • Configuration of standard POP, SMTP & Exchange clients including Outlook.
    • Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer’s preferences.
    • Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs.
  • Datacenter Technologies
    • Working Knowledge of SQL Clustering.
    • Working Knowledge of Enterprise Backup Systems.
    • Working Knowledge of High Availability load balancing solutions.
    • Working Knowledge of Hyper-V and VMware.
    • Working Knowledge of Exchange Clustering.
    • Working Knowledge of SAN architecture.
    • Working Knowledge / Certification in Citrix Technologies.
  • Other Preferred Technical Knowledge
    • Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity.
    • Experience with and understanding of routers and firewalls.
    • Experience and understanding of Terminal Services & Citrix.
    • Understanding the relationship between switches, hubs, patch panels, and connecting nodes to a network.
    • Understanding of DNS services.
    • Understanding of High Availability / Load Balancing solutions.
  • Other Considerations
    • DAILY time entry accounting for at least 9 hours in the form of Resolution Notes in Service Tickets.
    • Monthly billing should be at least 75% or more of a typical month of about 170 hours available.
    • Regular and timely completion of Minimum Documentation Standards for each client.
    • Ongoing self-training to preserve professional viability is a must.
    • Execution and conclusion of projects on time and/or successful management of client expectations when targets cannot be met.
    • Good communication with Account Managers and Team Leaders with regard to events and changes transpiring at client sites.
    • Ability to communicate with the client at all levels, from IT personnel to Executives, and to understand business issues in the context of IT issues.
    • Takes ownership of tasks and follows through to ensure complete resolution.
    • Takes a personal interest in, and responsibility for, the quality of work they perform or are associated with.
    • Ability to pay close attention to detail while performing technically detailed tasks.
    • Ability to deal effectively with stressful situations.
    • Ability and willingness to recognize when to ask for technical expertise from others without unnecessarily burdening other team members.
    • Ability to provide accurate time estimates for how long a task will take.
    • Understands that the success of individuals is measured by the success of their teams.
    • Ability to quickly learn new technologies through the use of self-study materials and intuition.
    • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution (i.e. — Susie can’t print).
    • Enjoys sharing information, supporting others, and working on a team to achieve team goals.

Knowledge, Skills, and Abilities:

  • Working Knowledge of Non-Cisco Firewall Technologies – SonicWALL, Sophos, etc.
  • Working Knowledge of Microsoft SQL Server.
  • Working Knowledge of Wireless Technologies.

Credentials and Experience:

  • Engineer with a minimum of four years experience.
  • Minimum 5 years experience – Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support.
  • Minimum 5 years experience – Cisco Switching/VLAN/Routing/Firewalling Support.
  • Minimum 5 years experience – Server Hardware Technologies (CPU/RAID/SCSI) Support.
  • Minimum 5 years experience – Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support.
  • Have multiple certifications and a high skill level. The following certifications are preferred: MCSA/MCITP, CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+.


  • Competitive salary.
  • Comprehensive benefits package.
  • Opportunities for professional growth and development, including certifications and training.
  • A supportive, team-oriented work environment.

Application Process

We’d love to hear from you if you’re an ideal candidate with a positive attitude, excellent communication skills, and a passion for service excellence. 

To apply, submit your resume and cover letter to [insert application email or link]. Please reference “Service Manager Position” in your application.

Why FullScope IT?

  • Commitment to Excellence: We’ve been a trusted Managed Services Provider since 1999.
  • Innovative Work Environment: Our team leverages technology for business growth, ensuring a dynamic and forward-thinking work atmosphere.
  • Comprehensive Support: FullScope IT provides round-the-clock support for all your technology needs.

Our Values

  • Doing the Right Thing: We prioritize honesty, transparency, and ethics.
  • 100% Accountability: Commitment to delivering what we promise.
  • Listening First: Understanding your needs to provide the best service.
  • Team Focus: Believing in the power of teamwork for success.

Equal Opportunity Employer Statement

At FullScope IT, we are committed to creating a diverse and inclusive environment where all employees are valued and respected. We strongly believe that various backgrounds, perspectives, and skills strengthen our team and enhance our ability to serve our diverse client base.

We are proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics. Our decision-making process for hiring, promotions, and all other aspects of employment is based solely on qualifications, competence, performance, and business needs.

We are dedicated to ensuring that our workplace reflects the communities we serve and that everyone feels empowered to bring their full, authentic selves to work. We believe that embracing diversity enhances our work culture and drives innovation and success.

Join us at FullScope IT, where your unique talents and perspectives are valued and you can contribute to our shared mission of providing top-tier IT services. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.

Apply Now

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