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vCIO (Virtual Chief Information Officer)

Posted 01/26/2024

Job Description

FullScope IT, an IT support and consulting leader for over 20 years, is seeking a dedicated and efficient vCIO (Virtual Chief Information Officer) to join our team.

The vCIO’s primary responsibility is to manage clients and their businesses. As a part of this management, they are responsible for providing a business point of contact for the client. They report to the COO. vCIOs will ensure company policy and procedures are followed and maintained. 

This position requires a high level of independence, business acumen, strong client service, and skills. Organizational ability is important to keep track of all tasks. Accurate and timely monitoring of client work, service calls, and related documentation is desired. 

The vCIO meets with the owners/executives of our client companies as defined in our company processes as part of the Quarterly Business Reviews (QBR). QBRs must be enticing and non-technical so that the business person recognizes the value they receive and is eager to attend regularly. In addition to providing a basic summary of the services we have been performing and observations made regularly, the meetings also include future planning and budgeting. 

The meeting agendas are structured so that we demonstrate our value by identifying how the client can use technology to:

  • Increase revenue
  • Reduce costs
  • Enable their employees to be more efficient
  • Gain or maintain a competitive advantage
  • Reduce or mitigate risk
  • Solution stack compliance

In addition, between regular client meetings, the vCIO is available to answer quick, high-level questions regarding technology and business. Because we want the vCIO to act in the client’s best interest, this is not a commission-based role.

Job Type: Full-time

Department: Service and Support

Reports To: Operations Manager

Job Position Responsibilities:

  • Client Retention and client satisfaction.
  • The trusted advisor to the client about all business IT needs.
  • Manages our relationship with assigned clients and supports the Account Manager(s) to that end.
  • Prepare for QBRs, lead QBRs, and ensure all action items generated from QBRs are logged in the PSA, assigned, and followed up on.

Attributes and Characteristics:

  • Wide, but not necessarily deep on technology topics.
  • Preferably, a business background—the ability to understand business needs and how to apply technology to meet those needs.
  • A great rapport with business people and the ability to talk in non-technical terms about how technology can further a client’s business objectives. 
  • Ability to effectively communicate with business owners in a meaningful way.
  • Maintain a deep and current understanding of each client’s business situation, business needs, and IT environment, translating those needs into service and product requirements.
  • Provide principal-level consulting on business and technical matters.
  • Remain knowledgeable of market and industry trends, competitors, and leading client strategies.
  • Creation of Strategic Plans (Roadmaps) and budgets for clients.
  • Track all account activity in the Professional Services Automation (PSA) system.
  • Collaborate with the appropriate departments to develop and maintain a technology plan that supports client needs.
  • If needed, provide reports on an agreed schedule to Senior Management and clients.
  • Identify trends and develop strategies to support these trends.

Knowledge, Skills, and Abilities:

  • Drive to keep up with current and future technologies on a broad level.
  • Ability to quickly learn new technologies. 
  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution. 
  • Enjoys sharing information, supporting others, and working on a team to achieve team goals. 
  • Skill in preparing written communications and materials
    Preferred business experience and acumen.

Credentials and Experience:

  • Bachelor’s or Associate’s degree. 
  • Three to eight years related experience, OR;
  • Equivalent combination of education and experience. 


  • Competitive salary.
  • Comprehensive benefits package.
  • Opportunities for professional growth and development, including certifications and training.
  • A supportive, team-oriented work environment.

Application Process

We’d love to hear from you if you’re an ideal candidate with a positive attitude, excellent communication skills, and a passion for service excellence. 

To apply, submit your resume and cover letter to [insert application email or link]. Please reference “Service Manager Position” in your application.

Why FullScope IT?

  • Commitment to Excellence: We’ve been a trusted Managed Services Provider since 1999.
  • Innovative Work Environment: Our team leverages technology for business growth, ensuring a dynamic and forward-thinking work atmosphere.
  • Comprehensive Support: FullScope IT provides round-the-clock support for all your technology needs.

Our Values

  • Doing the Right Thing: We prioritize honesty, transparency, and ethics.
  • 100% Accountability: Commitment to delivering what we promise.
  • Listening First: Understanding your needs to provide the best service.
  • Team Focus: Believing in the power of teamwork for success.

Equal Opportunity Employer Statement

At FullScope IT, we are committed to creating a diverse and inclusive environment where all employees are valued and respected. We strongly believe that various backgrounds, perspectives, and skills strengthen our team and enhance our ability to serve our diverse client base.

We are proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics. Our decision-making process for hiring, promotions, and all other aspects of employment is based solely on qualifications, competence, performance, and business needs.

We are dedicated to ensuring that our workplace reflects the communities we serve and that everyone feels empowered to bring their full, authentic selves to work. We believe that embracing diversity enhances our work culture and drives innovation and success.

Join us at FullScope IT, where your unique talents and perspectives are valued and you can contribute to our shared mission of providing top-tier IT services. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.

Apply Now

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