FullScope IT, an IT support and consulting leader for over 20 years, is seeking a dedicated and efficient vCIO (Virtual Chief Information Officer) to join our team.
The vCIO’s primary responsibility is to manage clients and their businesses. As a part of this management, they are responsible for providing a business point of contact for the client. They report to the COO. vCIOs will ensure company policy and procedures are followed and maintained.
This position requires a high level of independence, business acumen, strong client service, and skills. Organizational ability is important to keep track of all tasks. Accurate and timely monitoring of client work, service calls, and related documentation is desired.
The vCIO meets with the owners/executives of our client companies as defined in our company processes as part of the Quarterly Business Reviews (QBR). QBRs must be enticing and non-technical so that the business person recognizes the value they receive and is eager to attend regularly. In addition to providing a basic summary of the services we have been performing and observations made regularly, the meetings also include future planning and budgeting.
The meeting agendas are structured so that we demonstrate our value by identifying how the client can use technology to:
In addition, between regular client meetings, the vCIO is available to answer quick, high-level questions regarding technology and business. Because we want the vCIO to act in the client’s best interest, this is not a commission-based role.
Job Type: Full-time
Department: Service and Support
Reports To: Operations Manager
We’d love to hear from you if you’re an ideal candidate with a positive attitude, excellent communication skills, and a passion for service excellence.
To apply, submit your resume and cover letter to [insert application email or link]. Please reference “Service Manager Position” in your application.
At FullScope IT, we are committed to creating a diverse and inclusive environment where all employees are valued and respected. We strongly believe that various backgrounds, perspectives, and skills strengthen our team and enhance our ability to serve our diverse client base.
We are proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics. Our decision-making process for hiring, promotions, and all other aspects of employment is based solely on qualifications, competence, performance, and business needs.
We are dedicated to ensuring that our workplace reflects the communities we serve and that everyone feels empowered to bring their full, authentic selves to work. We believe that embracing diversity enhances our work culture and drives innovation and success.
Join us at FullScope IT, where your unique talents and perspectives are valued and you can contribute to our shared mission of providing top-tier IT services. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.
Since 1999, FullScope IT has been a leading provider of IT support and consulting, focusing on small and medium sized businesses in Arizona, Maryland, New York and Virginia.
© Copyright 2023 FullScope IT. All rights reserved.
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